Grey Paws Co.

Terms & Conditions – Grey Paws Co.

Effective Date: [13/06/2025]
Last Updated: [13/06/2025]

These Terms and Conditions apply to all visitors, customers, and users of Grey Paws Co.’s website, shop, and PawCare AI app. By accessing or using our services, you agree to be bound by these Terms.

1. Purchases

  • By placing an order, you agree to provide accurate and complete information.
  • Prices are listed in GBP unless otherwise stated and may be subject to VAT, taxes, or customs fees depending on your location.
  • We reserve the right to decline, modify, or cancel any order at our discretion.

2. Delivery

  • Digital Products: Delivered via email or download link immediately upon payment.
  • Physical Products: Shipped internationally. Delivery times vary by destination. We are not responsible for delays caused by customs or local couriers.

3. Returns & Refunds

  • Physical Goods: You may return unused items within 14 days of receipt. Buyer pays return shipping. Refunds are issued once the item is received.
  • Digital Goods: Non-refundable once accessed or downloaded.
  • App Subscriptions: You may cancel your PawCare AI subscription at any time. Access will continue until the end of your billing cycle. Refunds are only issued where required by law.

4. Use of Website, Blog & App

You agree not to misuse our services, including but not limited to:

  • Attempting to hack, spam, or disrupt the site or app.
  • Using automated tools or bots to access or misuse content.
  • Submitting false information or impersonating another person.

All content on our website, shop, blog, and PawCare AI app (including images, logos, text, and software) is the property of Grey Paws Co. and must not be copied, distributed, or reproduced without our permission.

5. PawCare AI App Disclaimer

  • The PawCare AI app provides general wellness support and educational guidance for senior dog care.
  • It is not a substitute for veterinary diagnosis or treatment. Always seek professional veterinary advice if you have concerns about your dog’s health.
  • You are responsible for how you use the information provided by the app.

6. Affiliate Links

Our website, blog, and PawCare AI app may contain affiliate links. If you purchase a product or service through these links, Grey Paws Co. may earn a small commission at no extra cost to you. We only promote products or services we believe are relevant and useful for senior dogs and their caregivers.

7. Liability

  • We are not liable for losses, damages, or delays outside our reasonable control (including postal delays or third-party service outages).
  • Products and services are provided “as is,” without warranties beyond your statutory consumer rights under UK law.

8. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively under UK jurisdiction.

9. Contact

For questions regarding these Terms, please contact us:

Grey Paws Co.
Email: contact@greypaws.co
Website: www.greypaws.co